Privacy Policy

1. Who We Are

Your privacy matters to EcoPack. The Privacy Policy gives an insight into the gathering, processing, and your rights in relation to the processing of personal data. EcoPack gathers and processes personal data in accordance with UAE Personal Data Protection Law (Decree Law No. 45 of 2021). EcoPack is a controller of personal data and may be contacted at sales@ecopack.me.

2. What We Collect

• Information we collect from you: Your name, company, job title, email address, telephone number, delivery and billing addresses, and information about quotes and orders placed.
• Automatically collected: IP address, browser and device types, pages visited, and cookie data.

3. How We Use Your Data

Your data is used by us to respond to queries, generate quotations, process and ship orders, issue invoices, manage refunds, improve our website and products, prevent frauds and comply with legal and tax obligations. With your consent and under certain circumstances permitted by law, we can also provide you with information regarding our products.

4. Who We Share It With

We do not sell your personal data. We share it only when needed with delivery partners, printers and suppliers who help fill your order, payment and accounting providers, website and IT service providers, professional advisers, and authorities when the law requires it. If some of these providers are outside the UAE, we take steps to keep your data protected.

5. Cookies

The cookies on our website are used to enable its functionality, save user preferences, and gain insight into how users navigate the site. However, you have the option to reject or remove cookies from your browser's settings.

6. Storage and Security

We store your data only for as long as necessary to fulfill the purposes mentioned above, or as required by law, and afterwards delete or anonymise it. We take appropriate technical and organisational precautions to safeguard your data, but no internet-based system is entirely secure.

7. Your Rights

You can ask us to give you a copy of your data, correct it, delete it, limit or stop its use, or stop marketing messages. You can also withdraw your consent at any time. Email sales@ecopack.me and we will respond within the time set by law. You also have the right to complain to the UAE Data Office.

8. Third-Party Links

Our website may link to other websites, such as LinkedIn. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its update date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Phone: +971 52 532 1536

Email: sales@ecopack.me